BILLING POLICIES
INTRODUCTION
Usage of our services constitutes customer’s acceptance of these billing policies, which are in addition to your Client Agreement.
Please read these very carefully so that there are no misunderstandings later on. The procedures, practices, policies and benefits described here may be modified or discontinued from time to time. We will try to inform you of any changes as they occur.
Following is the billing policy with which all customers must comply:
GENERAL POLICIES
Payment Options: We accept Credit Card and wire transfers only.
Automatic Charges: All subscriptions are automatically charged to the credit/debit card on file. All credit/debit cards are automatically charged on the customer’s specific billing cycle date. If the credit/debit card is declined, we will continue to attempt to charge the card on file every 3 days for 30 days (up to 10 times). Payment receipts are available to customers upon request.
Customer Responsibility: Customers are responsible for keeping all credit/debit card details and contact information current. Please email to inform us of any changes.
FEES
Returned Item Fee: There is a $50.00 insufficient funds check fee for returned checks in addition to the amount still due.
Late Fee: Invoices which remain unpaid after 30-days may be assessed a late fee of $50.00 per month.
Chargebacks: If a customer initiates a chargeback, we will assess a $250.00 processing fee for each individual chargeback.
Collections Fee: In the event an account is submitted to a third-party collections service, the client will be responsible for the full amount of the collections fees, in addition to any other fees previously assessed on the account.
CANCELLATIONS, REFUNDS, AND DISPUTES
Delinquent Accounts
All accounts 30 days past due may be disabled or de-activated until balances are paid in full. This does not relieve you of your contractual obligation to pay the remaining contract amounts.
Cancellations
If you are subscribed to a monthly membership, subscriptions may be cancelled at anytime after you have completed your minimum monthly obligation. You will retain access through the end of the month for which you last paid, and you will not be charged thereafter.
Refunds
We do not offer refunds. Please review your client agreement for more details.
Billing Disputes
As a current or prior customer, each customer agrees to provide 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. We must be the first option in billing disputes. Regardless of the outcome of the chargeback, please note that we retain the right to collect on any rendered services or fees that are due and will retain a collection agency for this purpose. Once a chargeback has been received, we will immediately suspend the account until the matter is resolved.
